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Discussion topic: Red light appeared on fibre box no internet

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Avatar for ClairePA
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This message was authored by: ClairePA

Message posted on ‎01 Nov 2024 04:26 PM

Red light appeared on fibre box no internet

Hi there. Red light has appeared on our sky fibre box thingy in the wall and an orange light on the router too. we've had no internet all afternoon. Have defuzzed (!) it all, unplugged it but still nothing. Any suggestions please thank you 

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Avatar for cookiemonsteruk
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Superuser
This message was authored by: cookiemonsteruk

Message posted on ‎01 Nov 2024 04:28 PM

Re: Red light appeared on fibre box no internet

Posted by a Superuser, not a Sky employee. Find out more

@ClairePA 

 

A red pon or los light are usually external faults that need to be reported to sky

 

Contact sky as below

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland

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