Red alarm light

[Ant70]

I have a red alrm light on my open reach fibre box. I have been told this may clear after a few days however having read other peoples problems with this. I get the feeling I am being fobbed off. Has anyone else been able to resolve this issue?

[cookiemonsteruk]

@Ant70 

Which ont do you have?

Alarm can mean a few things from backup battery unit depleted to firmware update failure. 

Are you able to remove the front bit of the ont to see which light is red?

[Ant70]

The Red light that is  on is the alarm light. I can not see that I can take the front off. 

[cookiemonsteruk]

@Ant70 

Could you post a photo of the ont using the icon that looks like a photo frame in the area above were you type your reply

[HiHowAreYa]

https://www.openreach.com/content/dam/openreach/openreach-dam-files/images/fibre-broadband/fibre-for... 

Which Openreach ONT do you have, as none of the openreach ont's have an l.e.d labelled alarm.

[HiHowAreYa]

[HiHowAreYa]

 I found the ONT.

4 years ago, openreach were using Adtran ONT's. The alarm led indicates it failed a firmware update. People have posted saying everything runs as normal, others have said they turned off over night. When they turned it back on, the alarm light had gone and everything was fine.

[Ant70]

This is the box I have I will turn it off over night and report back. This was only fitted a few months ago 

[Ant70]

I have the hauwai box

[HiHowAreYa]

The Haiwei doesn't have a alarm light, but do turn it off over night, then turn it on again in the morning.

If it doesn't work, press the reset button on the side with a safety pin.

[Ant70]

So the box was turned off overnight and reset and still showing the red alarm light 

[TimmyBGood]

@Ant70 

To be clear, is the 'Alarm' light at top left or bottom right of the ONT enclosure?

[Ant70]

The light is top left