Red PON light

[Gladrags2225]

New installation of full fibre broadband today. Worked for one hour. Then solid red PON light on Openreach box and no broadband. All sky checks say everything is fine. Please help.

[Highlinder]

@Gladrags2225  Are you just running the service checker or are you clicking also on the broadband button to run a updated test?

[Gladrags2225]

Thanks Highlinder

spoken to sky, and apparently red PON light is an Openreach issue. Fingers crossed they'll fix it tomorrow with an engineer visit.

[Gladrags2225 · Accepted solution]

Red PON light means there is a break in the optical fibre cable.

In my case, in the outside grey box, the splice between the internal and external fibre optic cables had separated and hence the problem. Was a 5 minute fix for the open reach engineer. Tho he did need a specialist splicing machine.