Red PON light

[MrWaddington]

Today my connection dropped and the PON light on my fibre connection box is solid red.

i went through the motions and booked an openreach engineer visit but realised it was for a day that doesn't work for me. I cancelled to visit in hopes I could book again. 

now my order just says visit complete and I'm unable to rebook, it's impossible to talk to somone.

[Chrisee]

@MrWaddington Sky's lines are extremly busy due to the storm but if the app doesnt give an opportunity to rebook you will have to call in. Openreach will be working at capacity so dont be surprised if there is a fairly long delay unfortunately.

[MrWaddington]

I managed to get through to someone that ensured me openreach were aware of the problem and aim to fix it within 48 hours. This has not happened...

[Chrisee]

@MrWaddington not a total surprise as the standard Openreach SLA for domestic lines is 2 working days after the report which would be by the end of Tuesday but in the aftermath of the storm it is quite likely to slip see Customer Auto-Compensation | Sky Help | Sky.com