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Discussion topic: Red LOS light on ONT

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This message was authored by LauraSt This message was authored by: LauraSt

Red LOS light on ONT

When getting home yesterday at 4pm my broadband was down. The ONT box has a red LOS light, my router has an orange voice light and no Internet light. It's now 6am the next day and the issue hasn't changed. 

 

Is there anything I can do? We need broadband for work/school so this is obviously a frustrating situation. Thanks to anyone willing to help. 

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This message was authored by Chrisee This message was authored by: Chrisee

Re: Red LOS light on ONT

Posted by a Superuser, not a Sky employee. Find out more

@LauraSt the red light indicates a Loss Of Signal so needs to be reported to Sky so Openreach can fix the issue. Unless it is a fault affecting multiple lines it wont get fixed until you report it. You can check if Sky are aware of a local issue affecting your line in the Sevice Checker in the My Sky app by clicking on the broadband link. 

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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