Recent sky visit

[jb071271]

You recently sent an engineer to improve our broadband and he made some changes 

this left our home alarm system inactive 

The commme turn to the police has now been terminated and the likely answer is that the engineer changes us from analogue to digital but we were not told 

[TimmyBGood]

---

@jb071271 wrote:

 the likely answer is that the engineer changes us from analogue to digital  

---

That would happen if an order you placed was a technology change or speed upgrade.  It would not be the result of a repair or a visit regarding WiFi coverage.

You should have been asked about the presence of an alarm during the ordering process, but only a care alarm is an automatic block to such an order being placed.

[TimmyBGood]

@jb071271 

There's no need to duplicate posts.

[Daniel0210]

@jb071271 

Your third thread on this has been removed. 

[GD1]

@jb071271  Creating multiple threads wont resolve your issue, your other thread has also been removed