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Discussion topic: Received someone else’s broadband hub

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This message was authored by: Db93

Received someone else’s broadband hub

I have been on holiday for three weeks and have come home to find what looks like a package with a broadband hub inside, with an activation date 2 days from now. The name on the parcel is the person who lived here previously but more than a year ago. I have no contact information for this person.

 

Today is Sunday, so the Post Office is closed to return to sender. I am also leaving again this evening and will not be back until January. There is nothing I can really do and it's not exactly my problem to solve. I am mainly posting this as accountability.

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This message was authored by: GD1

Re: Received someone else’s broadband hub

Posted by a Superuser, not a Sky employee. Find out more

@Db93  By posting here you're not contacting Sky, no one here knows who you are or any details of the correct account or even your address.

 

Nothing can or will happen as a result of your post.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Db93

Re: Received someone else’s broadband hub

I know that. I will be charged to call Sky and I don't want to spend ages on hold for something that isn't my problem. Posted as evidence for accountability in case Sky send letters when I'm away again.

This message was authored by: caesarome

Re: Received someone else’s broadband hub

Posted by a Superuser, not a Sky employee. Find out more

@Db93 wrote:

 I will be charged to call Sky


If you have free minutes with your phone provider then calling Sky on their 03 number will use them so should not cost you a penny.

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This message was authored by: GD1

Re: Received someone else’s broadband hub

Posted by a Superuser, not a Sky employee. Find out more

@Db93  Sky won't know who this post is from, or what address this even relates to, as previously advised, therefore you can't use it as accountibility.   

 

 

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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