Received Message "Sent the wrong hub"?

[ChilliDog]

Hi, I recently joined Sky and received a hub package this week. My activation date is 21st April. However, I got another message saying the wrong hub was sent by mistake and that a replacement is on the way. I haven’t received the new one yet. Is there any way to track the package or get an update? When I tried calling, I only got an automated response and was directed to a web link.

[peter-marlow+1966]

If you have the my sky app it may be worth  logging on  there and see if you can track the order 

[caesarome]

@ChilliDog 

Does anything appear here for you:

https://www.sky.com/ordertracking

[ChilliDog]

Hi @caesarome ,  it only shows that the previous package (the wrong one) was delivered. There's no information about the new hub.

[Jynxy]

What hub was you sent? this could have been an automated system error and that you may have been sent the correct one.

[ChilliDog]

Hi @Jynxy , I received a black one, Model: SR203.

[Jynxy]

What Broadband did you order? this will work with most connections, 

[ChilliDog]

It is called "Sky Broadband Superfast" on the order page. The message I received shown as Sky Hub 4.2.

[Jynxy · Accepted solution]

If this is superfast then you will have the correct router. 

[ChilliDog]

I see. Thank you so much for your help.

[Wally3]

We have received exactly the same text sent 17 April. Nothing received and no further communication. Did you get issue resolved?

message was

[ChilliDog]

Yes, I received another package last week, and they asked me to return the original one.