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Discussion topic: Really poor internet and tv connection

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This message was authored by: RP02

Really poor internet and tv connection

the internet and tv cut out every few minutes. It's never consistent. 

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This message was authored by: Me134

Re: Really poor internet and tv connection

Posted by a Superuser, not a Sky employee. Find out more

@RP02 wrote:

the internet and tv cut out every few minutes. It's never consistent. 


Are you talking about a weak WiFi signal rather than the broadband cutting out? Which Sky TV platform do you have?

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Not a Sky employee
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Sky Q with 2GB UHD box wired to the Sky Max router
Samsung S95C TV, HDMI to Sonos Beam Gen 2
Sky FTTP 500Mb to Max Hub
Pair of TP-Link Deco BE65's in AP mode used for main WiFi access, main Deco hardwired to Max hub

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This message was authored by: RP02

Re: Really poor internet and tv connection

I ha be a sky q box and when I stream it cuts out periodically and the image has a lag too.

 

When I'm using the internet, also a lag especially with zoom calls and cuts out every few minutes.

 

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