0

Discussion topic: Re: No internet connection

Reply
This message was authored by: Joseph1975

Re: No internet connection

My internet is down ATM seems to be an outage in area 

Reply

All Replies

This message was authored by: Daniel0210

Re: No internet connection

Posted by a Superuser, not a Sky employee. Find out more

@Joseph1975 

You'd added to a thread on the Sky Q board so I've moved it to broadband.

Any broadband issues between midnight and 7am could be essential overnight maintenance taking place which is carried out then to minimise disruption. There’s no pre-warning of this. See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847...

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-...

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice. 


▪️I AM NOT A SKY EMPLOYEE (even undercover)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

▪️▪️▪️▪️▪️
MERRY CHRISTMAS and a HAPPY NEW YEAR
Reply