Internet connection

[Chelsh28]

I'm have no internet either, which area are you in? 

[Daniel0210]

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@Chelsh28 wrote:

I'm have no internet either, which area are you in? 

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@Chelsh28 

Are you waiting for an activation like the OP or has your internet stopped working? Your duplicate posts have been removed. 

[Chelsh28]

Not waiting for activation , just have no internet since early hours this morning 😕 

[Daniel0210]

@Chelsh28 

As you appear to have a different issue I've separated your posts into another thread. 

[TimmyBGood]

@Chelsh28 

Domestic broadband has no service level agreement and typically no failover to an alternative route. An individual fault logged today would have an Openreach target time to fix of Monday night: area outages are resolved as soon as is practically possible.

[Daniel0210]

@Chelsh28 

If you haven't reported it to Sky yet it would be wise to. This link outlines auto compensation for when there is a total loss of Sky Broadband or Sky Talk. https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full working days from when you first report the fault to Sky, you will become eligible for it, It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your account.