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Discussion topic: Rain turns off broadband

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This message was authored by Mounters1 This message was authored by: Mounters1

Rain turns off broadband

I have noticed that my broadband cuts out everytime it starts raining. This is deeply frustrating as I also have Sky Glass so have high dependency on having a consistent connection. Given the current weather, this happens 8 or 9 times a day. 

My line is via an overhead cable. As I also work from home, this constantly loses my connection and causes problems with virtual networks for meetings etc 

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This message was authored by GD1 This message was authored by: GD1

Re: Rain turns off broadband

Posted by a Superuser, not a Sky employee. Find out more

@Mounters1  Have you contacted Sky to log this fault?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


This message was authored by Chrisee This message was authored by: Chrisee

Re: Rain turns off broadband

Posted by a Superuser, not a Sky employee. Find out more

@Mounters1 Openreach are replacing the copper system with fibre to the customers home but that will take years especially in rural areas. Rain and wind when combined with trees is not a good combination for a copperr cable. There is a limit to what Openreach can do to trim branches especially if the route crosses private land but do report the issue to Sky.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Mounters1
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This message was authored by Mounters1 This message was authored by: Mounters1

Re: Rain turns off broadband

I will be calling to log it today. I have been trying to keep a track of the occasions to see if there is a pattern and think this is the reason.

 

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