REPEATED REQUESTS FOR THE RETURN OF ROUTER

[Deek]

After canceling my account with you, I sent your router back as requested. I have received confirmation by email of this, yet you keep sending me requests for it's return, telling me that you will take action against me if I don't. This is not acceptable. SORT YOURSELVES OUT!!

[Daniel0210 · Accepted solution]

@Deek 
You aren’t talking to Sky Customer Services here. This is a forum where customers try to help other customers.

Have you kept your proof of posting or that email? 

We understand returns are taking 2+ weeks to be processed by Unipart (who deal with the returns) and they aren’t the quickest in updating Sky that equipment has been received. Let us know in this thread and we can maybe get you some help from the Messaging Team.

If you have the proof of posting we’ve been told it’s a fairly straightforward process for the team. If you haven’t retained it, any cancellation of non return fees would be at Skys discretion.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.

[Deek]

I apologize if my post offended anyone, I thought I was messaging SKY services.

My problem is that although I had a proof of posting slip, when I received the confirmation email from SKY, I threw the slip away! Now I am getting repeated requests to return something that I have already returned! Very frustrating.

I am surely not the only person who has had problems contacting SKY,  and would appreciate any advice you may have about my experience.

Thanks in advance.

Deek.

[Chrisee]

@Deek I have escalated your post tomthe team who support the forum who should be able to help. Look out for an invitation from them for an online chat through the forum where a chat icon should be added.

Like you I would expect the confitmstion email to be sufficent hope this gets sorted.

[Greenfingers001]

Thanks for escalating this. We’ve sent @Deek  an invite to chat.

[Mr+Flibbles+86]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks