Query

[tanyahay]

My Now TV box developed a fault and stopped working a few days ago, I called and was told I would have to switch to Powered by Sky as Now don't provide the routers anymore. They said my activation date would be 29th so I signed up. I then got a text this morning saying my activation date would not be until 10th February. I called again, explaining that I can't even watch TV or access emails (I'm a job seeker so need to be able to apply online) I can't afford to pay for both mobile data and the WiFi so I'm completely stuck for weeks. He didn't even seem to know my router is broken even though that's the only reason I switched in the first place. He said something about making sure the line is healthy but that was about it. Does anyone know if there's any way to hurry this along? As you'll all know it's very difficult to get to speak to anyone anyway, I can't even online chat as I can't create an ID without a customer number which I don't have yet. Any advice appreciated, thanks 

[Chrisee]

@tanyahay the delay will be in getting the switch arranged by Openreach.  Although Sky and Now are in the same group they are run as separate businesses so your new contract requires a switch by Openreach who do have long leadtimes. 

[FLC]

THat's a bit confusing but I can only assume that by "Now TV box" you actually mean the Now broadband router? If that's the case have a look on your local Facebook Marketplave where you'll probably find some for sale for £10 or less. If that solves your problem you can cancel the switch or let it go ahead if it's a better deal. But at least you'll have acces in the meantime.

The default switch time is 14 days & unless there's special arrangements between Now & Sky, that can't be expedited.

[tanyahay]

Hi

Yes I did mean router, however it hasn't been explained as to whether it's my router or line, only that they can't supply a new one so I'm just assuming it's that 🤔 it's a good point though and perhaps worth a try, thanks