Puc connection

[LukeFitz]

My streaming puc won't connect to my sky internet, therefore I can't use my television to watch anything.  

[JimM1]

@LukeFitz See the help!

sky connecting devices
https://www.sky.com/help/articles/connect-devices-to-broadband-start

[LukeFitz]

I can't follow any of these steps as it requires you to be able to press the home button to go to the settings, I can't do that as I have no connection 

[JimM1]

@LukeFitz Does this help.

Setting up Sky Stream | Sky Help | Sky.com | Sky Help | Sky.com

[LukeFitz]

I've managed to get it connected to the internet, now it just has the sky logo on the screen, the white light flashes. 
then it goes to a black screen, and the process starts again 

[JimM1]

@LukeFitz Use the last link and check for any updates etc!

[LukeFitz]

No change, followed the guidance, tried to use the chat option, still

nothing