Problems with new white router

[Michaelomobbs-]

I was advised to get the new white router although everything was good with the old black one. Now I have problems with poor WiFi cover, my Alexa doesn't work anymore and  my door cam doesn't work .

[Greenfingers001]

Hi there @Michaelomobbs- , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147