0

Discussion topic: Problems with moving

Reply
This message was authored by SamanthaBilkus This message was authored by: SamanthaBilkus

Problems with moving

Hello

I don't live at the same address anymore since being in hospital and having moved into supported living but sky won't let me move my broadband and I don't know what to do anymore

Reply

All Replies

This message was authored by daveNOS This message was authored by: daveNOS

Re: Problems with moving

Posted by a Superuser, not a Sky employee. Find out more

@SamanthaBilkus Thats seems a little odd, what reason did Sky give you for not allowing you to move your services?

-------- Please note i am not a Sky employee ----------
SamanthaBilkus
Topic Author
This message was authored by SamanthaBilkus This message was authored by: SamanthaBilkus

Re: Problems with moving

It just says we can't do it

This message was authored by Daniel-F This message was authored by: Daniel-F

Re: Problems with moving

Posted by a Sky employee

Hi @SamanthaBilkus 

 

At the end of the home move steps you should have some follow up options for contacting the relevant team for more help if that would solve the issue.  If you didn't get this, my advice would be to try the steps again and to double check the options presented when you hit the page saying the home move could not be completed.

 

Here is a link to start that process again on Sky.com: https://www.sky.com/moving-home 

 

Thanks,

Daniel
Community Moderator
This message was authored by simon194 This message was authored by: simon194

Re: Problems with moving

Posted by a Superuser, not a Sky employee. Find out more

@daveNOS wrote:

@SamanthaBilkus Thats seems a little odd, what reason did Sky give you for not allowing you to move your services?


Is it possible that there is broadband already available from an altnet?

 

A lot of the supported accomodation in my area has internet provided by OFNL.

_____________________________________________________
Sky Q 2TB v2 (Q150.000.28.00L) + ; 2x Mini, Philips 55OLED806, Lumagen Radiance Pro 4242,
Yamaha RX-A3080 + NAD C270 (7.1.4)
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 4 hours

New Discussion