@Maureen111 assume you either have a Sky Glass TV or a Sky Stream puck. The issuecwith ITVx affected many customers but according to Sky has been fixed. Not aware of an issue with Netflix butvif you can view other programming your issue is not relatedcyo your broadbsnd connection.
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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
