Problems with broadband

[Sharon+morrissey]

I have been having problems with my broadband over the last couple of days. The service keeps dropping intermittently. I am unable to connect my work laptop. My Sky Q box keeps losing service. My doorbell, Hive and everything else keeps coming and going too. I have used the Help service and rebooted everything but still having problems.

[Tom-W19]

Hi @Sharon+morrissey 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Hi @Sharon+morrissey 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.