0

Discussion topic: Problems with Sky Fibre broadband

Reply
This message was authored by EdB2 This message was authored by: EdB2

Problems with Sky Fibre broadband

We recently upgraded' to sky Fibre. Since installation I've been unable to access various apps on my phone and websites on my laptop including banking sites, Trainline etc. If I turn off WiFi and use 4g I can access the apps and sites without problem. I have tried switching off the ne router and rebooting but have had no joy. Sky helpline were useless and say everything is working their end and when I run WiFi tests using the MySky app it says there are no problems! Any suggestions appreciated?

Reply

All Replies

This message was authored by Chrisee This message was authored by: Chrisee

Re: Problems with Sky Fibre broadband

Posted by a Superuser, not a Sky employee. Find out more

@EdB2 check the setting of the Broadband Shield as by default Ofcom require isps to set such filters to age 13 which can block these kind of sites and apps. If you are the account holder you can change the settings as explained here https://www.sky.com/help/articles/sky-broadband-shield-start

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 4 hours

New Discussion