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Discussion topic: Problems connecting to broadband after moving house

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Message posted on ‎13 Apr 2025 08:41 AM

Problems connecting to broadband after moving house

Trying to reconnect broadband after house move but broadband password isn't recognised. Seems to be connected with BT hub. Any tips? Thanks.

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This message was authored by: GD1

Message posted on ‎13 Apr 2025 09:42 AM

Re: Problems connecting to broadband after moving house

Posted by a Superuser, not a Sky employee. Find out more

@Assfghjkl  Did you book a home move?  If you have Sky broadband a BT hub won't help, unless you have a Openreach ONT, that being the case your hub connects to the ONT not your pc etc.

Like you I'm a customer here, Sky Employees are clearly identified as such.
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Please note I only provide help on the main forums and not via PM, PM's are switched off.




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This message was authored by: Assfghjkl

Message posted on ‎13 Apr 2025 07:44 PM

Re: Problems connecting to broadband after moving house

Thank you, I've managed to sort it (Openerach ONT).

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