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Discussion topic: Problems connecting WiFi to PS5 and Xbox
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This message was authored by: Catherine141
Message posted on 03 Jun 2024 01:03 PM
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Problems connecting WiFi to PS5 and Xbox
We have just connected to our Sky broadband and due to the area we reside in we can only get the superfast broadband. My partner has been trying to get his PS5 and Xbox to connect to the broadband but it seems to keep saying the broadband is weak and cannot connect. On top of this, when I have done a check today over the phone they have stated that there is an issue with our set up, which we had issues with last week. Does anyone have a contact number for sky, where I can speak to an engineer?
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This message was authored by: jamesn123
Posted by a Superuser, not a Sky employee.
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Message posted on 03 Jun 2024 03:05 PM
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Re: Problems connecting WiFi to PS5 and Xbox
Hi @Catherine141 Please post your router stats
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717/jump...
I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
Myself & Others offer our time to help others, please be respectful.
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