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Discussion topic: No internet

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GM582
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This message was authored by GM582 This message was authored by: GM582

No internet

‎03 Jun 2024 03:07 PM

No internet even though the service checker states that broadband and wifi are working ok. This has been going on since yesterday. How can the service checker confirm everything when it is not?

 

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jamesn123
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Superuser
This message was authored by jamesn123 This message was authored by: jamesn123

Re: No internet

‎03 Jun 2024 03:15 PM

Posted by a Superuser, not a Sky employee. Find out more

Hi @GM582 

Can you try unplugging your hub for 1hr as this will fetch a new public IP for your hub, hopefully fixing the problem

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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