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Discussion topic: Problem

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Avatar for Jeanne+rees
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This message was authored by: Jeanne+rees

Message posted on ‎02 Sep 2026 03:23 PM

Problem

Broad band keeps dropping we have had a new router and booster and it still drops while using it 

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Avatar for jamesn123
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Superuser
This message was authored by: jamesn123

Message posted on ‎02 Sep 2026 04:29 PM

Re: Problem

Posted by a Superuser, not a Sky employee. Find out more

Hi @Jeanne+rees 

Do you know if its your line thats dropping or just the WiFi? If its your line you would notice lights on your hub changing or the Sky line test might pick it up. 

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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