@Mouse3 No one can connect anything to your broadband unless they have connected 1 of 2 ways.
Direct Etnernet cable
Or they have your wifi login details.
If no one has your wifi login then what makes you think there is another box connected?
Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
