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Discussion topic: Problem with my broadband and WiFi

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This message was authored by: Alecdavies

Message posted on ‎03 Jun 2025 06:46 PM

Problem with my broadband and WiFi

My sky broadband is not working and I have no WiFi I have reported this but nothing has happened? 

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Avatar for Highlinder
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Superuser
This message was authored by: Highlinder

Message posted on ‎03 Jun 2025 07:01 PM - last edited: ‎03 Jun 2025 07:01 PM

Re: Problem with my broadband and WiFi

Posted by a Superuser, not a Sky employee. Find out more

@Alecdavies  In which way did you report this fault to Sky and when?

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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This message was authored by: TimmyBGood

Message posted on ‎03 Jun 2025 07:02 PM

Re: Problem with my broadband and WiFi

Posted by a Superuser, not a Sky employee. Find out more
@Alecdavies wrote:

I have reported this but nothing has happened? 

The Openreach target time to resolve domestic broadband issues is two working days starting the following working days morning after receiving notification from an ISP.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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