Problem with internet

[Dannypriest]

Since getting sky tv our broadband has become slow and just now the internet has stopped and so has the tv. I've turned the box on and off to see if that helps but still no problem. What's causing this please ? 

[LYN5EY42]

Ours is doing the same

[Danieller]

Same here, gone through the trouble shooting and Sky are telling me i'm connnected and there's a probelm with my set up, even though the set up was completely fine 10 minutes ago...

[Shanialouisey]

I'm literally have the same issue 

[Mrsmes]

I've got the same problem. Came back on for a short while and gone back off again.

[Daniel0210 · Accepted solution]

All,

When there are any broadband issues between midnight and 7am it could be essential overnight maintenance taking place. It is carried out at those times to minimise disruption and there is no advance warning provided.

See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847...

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-...

This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.