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Discussion topic: Problem with broadband router

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Avatar for Braid12
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This message was authored by: Braid12

Message posted on ‎28 Oct 2024 12:11 PM

Problem with broadband router

Service checker says all connected and good but not got WIFI. Error message saying problem with broadband and problem connecting to router even though the service checker says everything is ok. This has been happening a couple of times a week for a couple of months now which I am totally fed up with. Thinking of cancelling all sky products. 

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Avatar for caesarome
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Superuser
This message was authored by: caesarome

Message posted on ‎28 Oct 2024 01:31 PM

Re: Problem with broadband router

Posted by a Superuser, not a Sky employee. Find out more

@Braid12 

If you have rebooted your broadband hub and it is still the same then try running this line test:

 

https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.

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