Problem with Sky Wifi Extender Pod

[Dan199]

A few days ago my Wifi Booster Pod stopped boosting the signal. I have reset router and pod, but nothing has helped.  I have run the troubleshooters and the wifi cvhecks report that the wifi extender is connected to the wifi but 'might have been inactive for a while'

I have been on the phone to Sky but the call handler could not resolve and then we got cut off...

Any ideas?

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147