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Discussion topic: Problem with Internet

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This message was authored by: John1007

Problem with Internet

My Internet has gone down, I've checked everything and tested it and it's saying all good but it's not connected
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This message was authored by: caesarome

Re: Problem with Internet

Posted by a Superuser, not a Sky employee. Find out more

@John1007 

I'm not sure what you have done so if a reboot of your hub doesn't fix it then the first thing to check is this link to see if there are any outages in your area:

 

https://www.sky.com/servicechecker


If there isn't try running the line test here:

 

https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.


After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

 

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