Problem my cable purple

[Camyllaataide]

I didn't receive the purple cable along with my router

[cookiemonsteruk]

@Camyllaataide 

Sky doesn't send out dsl rj11 to rj11 cables any more you can buy them from argos, currys , pc world etc

What speed did you opt for?

[Camyllaataide]

The 500 only came with the white cable to connect to the WAN, my house already has an openreach port

[cookiemonsteruk]

@Camyllaataide 

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@Camyllaataide wrote:

The 500 only came with the white cable to connect to the WAN, my house already has an openreach port

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Is 500 your speed?

In which case has an ont been installed?

 

When are you to be activated?

Have you received an ethernet cable with yellow plugs?

[Camyllaataide]

In my house there is this box, the activation date is today @cookiemonsteruk 

[Camyllaataide]

@cookiemonsterukthis manual  

[TimmyBGood]

@Camyllaataide 

A wall socket cannot carry a 500Mbs Ultrafast broadband service: only optical fibre and an ONT can do so.

[cookiemonsteruk]

@Camyllaataide 

Could you enter you full address into the checker below and copy and paste the notes below the table

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

[Camyllaataide]

 

[cookiemonsteruk]

@Camyllaataide 

That confirms full fibre fttp

If you haven't rec'd an ethernet cable conversion kit go to currys etc and ask for a category 5e ethernet rj45 to rj45 cable

[Camyllaataide]

I received cables similar to these

 

[cookiemonsteruk]

@Camyllaataide 

Yep. Thats the ethernet cable.  But what about the ont i posted above that should be installed on activation day. Have they been yet?

[TimmyBGood]

@Camyllaataide @cookiemonsteruk 

'OH Feed alternate L2C solution required' probably indicates additional installation resources are going to be needed (perhaps a cherry picker or more specialist ladder team) and that can lead to delays.

@Camyllaataide nothing you can connect to that wall socket will provide a broadband service: you're waiting for FTTP.

[Camyllaataide]

Ok thank you I'm send message for sky