Discussion topic: Problem connecting to wifi
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Message posted on 19 Dec 2025 04:03 PM
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Problem connecting to wifi
Had broadband fitted an hour ago. Was in the middle of setting up my moms phone and everything has gone down
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Message posted on 19 Dec 2025 04:19 PM - last edited: 19 Dec 2025 04:19 PM
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Re: Problem connecting to wifi
@Brendon3 Have a look at this link below, and also pay attention to the up until midnight for operation to fully take place!
This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also Full Fibre then the lights on the OR/CF ONT also require to be looked at!
https://www.sky.com/help/articles/hub-lights-explained-start
and/or
If you haven’t done it already use the below link to check to see if there are any broadband problems or outages nearby if enough time has passed for a fault condition to be displayed by the software test! This should determine if there's an identified fault affecting multiple households.
https://www.sky.com/servicechecker
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