Problem connecting to the internet on Sky Q.

[MrMarcC]

Everytime I turn on my Sky Q box, it comes up with "the is a problem connecting to the Internet or broadband". I'm having to disconnect the Q box and router on every occasion in every room the boxes are located. This has been ongoing for the last 4 weeks at least. Other Internet based products do not disconnect at home, just the Q boxes. This is becoming very frustrating as it can take up to 20 minutes to reset everything and even then it may or may not work

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147