Problem connecting to my broadband

[NancyDean]

Can't use TV .. says there is a problem connecting to your broadband router. I have checked the connection here and it says it is connected 

[SuperMatt]

Morning, @NancyDean. I'll send you an invite to a private chat shortly and we can help you.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141