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Discussion topic: Problem WiFi samsung

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This message was authored by: Karolmrk

Problem WiFi samsung

Hello, I'm having an issue with my Sky broadband connection. Certain apps like Sky, Gumtree and Hive do not work on Wi-Fi, but they work perfectly fine when I switch to mobile data or use a VPN like Cloudflare WARP. This happens specifically on Samsung phones, while the same apps work normally on iPhones using the same Wi-Fi. After testing different phones, networks, and resetting my router, I believe this might be caused by Sky Shield, DNS filtering, or something blocking HTTPS traffic from specific apps. Could you please check if any security settings, content filters, or IPv6 configurations might be interfering with app traffic? I would appreciate help resolving this so I don’t need to rely on a VPN. Thank you in advance for your support.
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This message was authored by: caesarome

Re: Problem WiFi samsung

Posted by a Superuser, not a Sky employee. Find out more

@Karolmrk 

You can access the settings for the broadband shield via the MySky app or online here:

 

https://www.sky.com/myaccount/bb-and-talk/broadband-shield

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