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Discussion topic: Poxy Sky, internet down

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This message was authored by: Moo79

Poxy Sky, internet down

No internet most of the day; apparently there is an outage in my area. Great when you have sky glass and can't watch anything. 

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This message was authored by: peter-marlow+1966

Re: Poxy Sky, internet down

Posted by a Superuser, not a Sky employee. Find out more

You can watch  normal  tv though  an aerial  when the Internet  goes  down  until  it come back on, if there is an issue  in your  area  sky will  know about it and will  be getting  work on

P c marlow
This message was authored by: Daniel0210

Re: Poxy Sky, internet down

Posted by a Superuser, not a Sky employee. Find out more

@Moo79 
In the UK two WORKING days is the service level agreement between ISP’s and Openreach for fixing a fault.

The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk for UK customers.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when Sky are notified of the fault, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/24 the rates are £9.76 per day). There is no equivalent scheme in place for customers in the Republic of Ireland.

As Sky broadband discussed here is a domestic set up there is no extra or quicker support for those working from home.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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