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Discussion topic: Power failure

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This message was authored by: bikersteve

Message posted on ‎03 Jun 2024 01:25 PM

Power failure

Hi we have had a power failure and was told if this happened to contact you as the it will affect the broadband set procedure. We are currently having issues with the WiFi. Ty Steve
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This message was authored by: cookiemonsteruk

Message posted on ‎03 Jun 2024 01:32 PM

Re: Power failure

Posted by a Superuser, not a Sky employee. Find out more

@bikersteve 

 

Could you post your hub stats

 

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

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This message was authored by: D12r2d2

Message posted on ‎03 Jun 2024 01:43 PM

Re: Power failure

Hi. We have had exactly the same now other device effected just the sky hub. No power going I to it happend around 1.25 to 1.30pm. Can not get power back into the hub have tried different plugs. Basically the broadband hub has died.
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This message was authored by: D12r2d2

Message posted on ‎03 Jun 2024 01:45 PM

Re: Power failure

Hi. We have had exactly the same now other device effected just the sky hub. No power going I to it happend around 1.25 to 1.30pm. Can not get power back into the hub have tried different plugs. Basically the broadband hub has died. @bikersteve.
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