Possible to skip engineer visit for fibre?

[hb2242]

I have a fibre box (ONT) already installed in my flat from the previous owner. Is it at all possible to skip the engineer visit and have the broadband activated remotely?

[TimmyBGood]

@hb2242 

If it's an Openreach ONT then there's not supposed to be any need for installer attendance.

[hb2242]

Hi, so I have an ONT installed, but the box is black. I had a quick Google and it showed OpenReach ONT boxes as being white.

Does this mean someone has to come and install a different one or something? Is it still possible to have remote activation?

[JimM1]

@hb2242 Think you are going to get a OR visit, who has the fibre install just now if you know! OR is all cream/white coloured! Are you in the City Fibre area?

[TimmyBGood]

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@hb2242 wrote:

Hi, so I have an ONT installed, but the box is black. I had a quick Google and it showed OpenReach ONT boxes as being white.

All Openreach ONTs are white, so what you have is from an altnet provider.

Does this mean someone has to come and install a different one or something?

A different ONT plus another fibre-optic cable.

Is it still possible to have remote activation?

No.

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