Poor wifi

[James__k]

I have sky 2gb package but when I do a speed test on my phone I get about 12mb download. Tested a few times over a few days. Tried sky app to see if any problems but says everything okay. Myself I am not so sure. Anyone else had the same problems.

[2muchTV]

@James__k  that speedtest result is very slow. What have the results looked like with other devices e.g. laptop connected to the Sky hub? Have you done a speed test via Netflix, Roku, Firestick et al? How far from the hub are you? 

[James__k]

Yeah similar type speeds for any device used. Using ethernet or wireless.

[Me134]

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@James__k wrote:
I have sky 2gb package but when I do a speed test on my phone I get about 12mb download. Tested a few times over a few days. Tried sky app to see if any problems but says everything okay. Myself I am not so sure. Anyone else had the same problems.

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Is this the Full Fibre 2.5 Gigafast+ through Cityfibre?

What speed to the hub is reported through the MySky app? Are you using the Sky Gigafast+ WiFi 7 Hub and have tested an ethernet device connected directly to the hub (not through any switches or internal house wiring)?

[Me134]

Do check on local outages.
https://www.sky.com/servicechecker

Then run the local checker.
https://www.sky.com/help/articles/broadband-diagnostic-start (do run all tests)

[2muchTV]

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@James__k wrote:

Yeah similar type speeds for any device used. Using ethernet or wireless.

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sounds like an issue at Sky's end. If I ever run into connection issues I start at the hub with a laptop and ethernet cable having plugged out and restarted the hub... I assume you've done that? Sounds obvious but often time turning the power off and waiting a minute or 2 solves many issues.

Having done that and still an issue... you'll have to contact Sky