Poor wifi

[zentral]

Very poor wifi since fiber optics was installed. Router was shifted from hall to the living room and the signal is now very weak (two bars) upstairs where my computer is situated. Downloads frequently abort. Can you supply a booster?

Thank you in anticipation for your help

Isobel

[icesteelman]

Hello @zentral 

This is a customer forum and has no direct link to Sky. You will need to contact Sky diectly to request a booster. It may or may not involve additional cost depending on your contract - there are plenty of other posts on here with more details if you search for "booster".

I hope you get things sorted.

[TimmyBGood]

@zentral 

Sky loans wireless booster hardware 'free' under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some  Sky booster hardware has leaked onto a certain auction site and elsewhere online but Sky won't offer support with using these, and Max pods acquired that way won't work at all. 

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.