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Discussion topic: Poor wifi connection

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This message was authored by: Juliec571

Poor wifi connection

WiFi download speeds are considerably lower than what I've signed for, in one room it was 75 mbps when my contract is for 900.  On all devices there is buffering and a general slowness.

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This message was authored by: TimmyBGood

Re: Poor wifi connection

Posted by a Superuser, not a Sky employee. Find out more

@Juliec571 wrote:

in one room it was 75 mbps when my contract is for 900.  


Your contract is for high speed over optical fibre and ethernet cable as far as the Hub, not WiFi from it.

 

With the WiFi Max subscription supplement on the account, the 'WiFi Guarantee' is for a whole 25Mbs.

 

No ISP actually says they can provide anything like FTTP speed to wireless devices (and all single-source WiFi is zero Mbs on the other side of a few walls)

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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