Poor wifi connection

[Amy+Regulski]

Hi there, 

before I upgraded to the latest broadband package, I always enjoyed great broadband from sky, however since going full fibre, WiFi in the house is rubbish. It used to plug in to the phone plug in the middle floor, in the middle of my house, the new full fibre was installed in the bottom right corner of the house and now there is little signal on the middle and top floor and last month, despite the broadband promise, it dropped below the promised amount for 3 days in a row. My broadband deal is coming to an end and I am looking at changing provider but thought I'd give sky an opportunity to fix the problem before moving 

thanks

[JimM1]

@Amy+Regulski When you went FF, did the position of the sky hub change?

[Amy+Regulski]

Yes, it was on on the middle floor of 3 and now it's on the ground floor in the corner of a 3 storey house

[JimM1]

@Amy+Regulski And there is the answer to your problem!

[Amy+Regulski]

I know the cause, hence why I stated this in the original message. I'm looking for a reliable solution and when they fitted the new FF box, the refused to put it on the second floor and insisted it be put in the nearest point of the house which was the worst place for even wifi distribution 

[JimM1]

@Amy+Regulski Do you have the Sky Max subscription with SKY?

[Amy+Regulski]

Yes I do

[JimM1]

@Amy+Regulski Then call sky, they will run through some testing with you and the result's they find will determine what need to be done. Linked all the max info below if you want to look at that first.

getting sky max and how to get the pod's
https://www.sky.com/help/articles/sky-wifi-max
https://www.sky.com/help/articles/sky-wifi-booster-what-do-you-need-help-with
https://www.sky.com/help/articles/enhanced-wall-to-wall-wifi-guarantee