Poor wifi connection across the house

[mhh1981]

Morning all, 

I've had a nightmare with Sky Broadband when my service was cancelled despite my request to retract this. Didnt have an issue with wifi coverage before - however since I have had to set up a new broadband contract (and go-live on Monday) the wifi signal in my house is TERRIBLE. 

Hub is in the front room, and I cannot get a wifi signal in the kitchen (which is literally next room), poor wifi throughout the rest of the house. I've tested the connections and everything says its fine - but its most definitely not! My TV in the bedroom wouldnt connect so had to physically take the TV off the wall, bring it downstairs in order for it to connect. 

I have Sky Full Fibre 150 with a Sky Max hub. 

Any suggestions?

[Tom-W19]

Hi @mhh1981 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[PrinzProtato]

I would try and get a Sky Max Hub Pod extender thingy. ISP routers are unfortunately always trash and always will be