Poor to none internet

[Mcdonald1]

We had the new Wi-Fi router fitted last week on the 16th and the signal has been very poor. The router is only 2 meters away from our devices and still we have to use 4g to get internet. With our previous suppier (Vodafone) we had zero issues. Could you please send an engineer to sort as first impressions are very poor. 

[Greenfingers001]

Hi there @Mcdonald1 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Hi @Mcdonald1 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.