Poor speed way below guarenteed speed

[sammus61]

Its been 5 days now and my speed 18.5mbps has been way below the guarenteed speed 22.5mbps that sky promised yet the message that comes up says its still above the guarenteed speed which its clearly not. I cant get full fibre where i am so im on superfast 35 which should be enough to run everything in my house .its only me and my wife no kids no gaming just browsing the net and sky tv Whats going on sky?

[Me134]

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@sammus61 wrote:
Its been 5 days now and my speed 18.5mbps has been way below the guarenteed speed 22.5mbps that sky promised yet the message that comes up says its still above the guarenteed speed which its clearly not. I cant get full fibre where i am so im on superfast 35 which should be enough to run everything in my house .its only me and my wife no kids no gaming just browsing the net and sky tv Whats going on sky?

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We're only other customers here, like yourself.

Is that the speed as recorded by the router itself or tested via wifi?

https://www.sky.com/servicechecker
https://www.sky.com/help/articles/broadband-diagnostic-start (do run all tests)

[TimmyBGood]

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@sammus61 wrote:
 Whats going on sky?

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'Superfast 35' is a 40Mbs wholesale service over FTTC, and is now the oldest and slowest broadband technology still in general use.  It's susceptible to all the issues which can affect any individual circuit on the legacy copper network.

[sammus61]

Thats tested through the app sky service checker.

[Me134]

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@sammus61 wrote:

Thats tested through the app sky service checker.

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Through WiFi then (your smart phone maybe)?

The speed is only guaranteed to the router which usually translates to any wired devices, there's way too many variables for anyone to guarantee a speed over WiFi.

[sammus61]

Sky checker is through the router. They done it last week and i got a message saying i can cancel the contract or get an engineer so i got the latter. Same thing now but everyday for 5 days yet they say its still above the guarenteed speed.

[Me134]

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@sammus61 wrote:

Sky checker is through the router. They done it last week and i got a message saying i can cancel the contract or get an engineer so i got the latter. Same thing now but everyday for 5 days yet they say its still above the guarenteed speed.

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Ah, apologies, got you. You'd have to contact them I'm afraid although unless there is an unknown fault somewhere, no other Open Reach supplier will be able to better it I'm afraid. Is a 4G/5G broadband service a possibility for you?

[sammus61]

No 5g around here . 

You think in this day and age broadband would be sorted by now. I'm in a Norfolk town that's only got fttb yet you go to a small seaside Heacham village and they've got virgin full fibre.

I'll just have to put up with it I suppose.

Never had any problems when I was with now TV but hey ho that's progress for ya

[TimmyBGood]

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@sammus61 wrote:

 I'm in a Norfolk town that's only got fttb yet you go to a small seaside Heacham village and they've got virgin full fibre.

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Virgin puts down its own cabling: they don't use the national Openreach network.  As such they can choose where they want to deploy their investment for maximum financial return.

The target point for the end of the commercial phase of the Openreach rollout is December this year, by which point full-fibre should be within reach of around 85% of addresses.

[Me134]

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@sammus61 wrote:

No 5g around here . 

You think in this day and age broadband would be sorted by now. I'm in a Norfolk town that's only got fttb yet you go to a small seaside Heacham village and they've got virgin full fibre.

I'll just have to put up with it I suppose.

Never had any problems when I was with now TV but hey ho that's progress for ya

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Maybe consider something like the National Broadband mobile 4G/5G broadband service, the 4G version is quite a reasonable cost even if you take their "Boosted" service which consists of an engineer fitting an external antenna pointing at your nearest mobile mast. That should give you at least 30-50Mbps.