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Discussion topic: Poor signal

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This message was authored by: CallumMann

Poor signal

Hello the last few days we have been stuck at one bar of signal and it is making using the Internet extremely slow with videos not loading and downloads stopping and starting. The WiFi signal seems to be string but the signal bar has been stuck at 1.
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This message was authored by: Chrisee

Re: Poor signal

Posted by a Superuser, not a Sky employee. Find out more

@CallumMann wifi signal levels in your home are down to the layout and construction of your home. To maximise the signal first make sure the Sky hub is in the best possible position which is out in the open on a surface so it is above obstructions like radiators etc. It us very unusual for hubs to lose WiFi strength so if this is a new issue consider what has changed.

 

 In many homes a single Sky hub cannot provide a usable wifi signal in every room due to the layout and type of construction of the property especially in older homes. Your choice.is to either buy Sky's add-on WiFi Max bundle which can supply up to 3 extenders see https://www.sky.com/help/articles/sky-wifi-max or tobuy your own wifi system and use that instead of the Sky hub's WiFi.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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