Poor signal

[Mrmartincutbak]

I have recently upgraded my broadband with sky it's now twice as fast I think 150 mbps so shouldn't have any issues but find myself switching WiFi off on my phone as its quicker and my partner is struggling as she works from home with WiFi dropping in and out and even downloading something to watch takes ages on sky q. Never had these issues with the slower broadband and we haven't changed the router just been told its speeded up and tied into this contract for another 2 years

[Greenfingers001]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147