Poor signal strength

[ConcernedMT]

We recently upgraded to Sky Broadband Ultrafast 1 (150 MB/s). Although the signal speed and strength initially seemed to improve over the last few weeks, it has become almost impossible to watch any programme without the picture buffering and dropping out completely! The signal speed on our TV registered at only 2.27 MB/s, but according to the Sky service checker, the broadband, WIFI, and hub are working correctly.

This issue also affects computer and mobile phone use; can anyone shed any light on the cause of the problem?

NOTE 

The problem arose before the start of the snow and bad weather!

[Greenfingers001]

Hi there @ConcernedMT , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mr+Flibbles+86]

We are still looking to help you @ConcernedMT . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks