Poor signal strength from Sky Max Hub

[s1mon312]

Recently had full fibre gigafast installed, Sky Max hub has been installed in a sensible location away from technical interference, windows etc and when I'm in the same room I get great signal and circa 800mbps speeds. 

As i move around my home, the speeds are dropping dramatically - the furthest point away from the Max Hub gets about 50mbps of download speeds...

I have noticed though, that the signal strengh upstairs is really poor, it may be my home and the fact we have three floors but I was hoping that adding the Sky Max Hub would remedy this - I got similar signal with my previous Sky Hub... 

Would adding the Sky Max Pods improve this, if so - how do I go about getting some?

[jamesn123]

@s1mon312 

Covering a 3 floor house in fast WiFi with a single router isnt likely going to happen. I would note though that 50mbps over WiFi is still pretty good and is double what the the Sky Max WiFi guarantee is. Sky will only offer you pods if you dont get any signal in a room or if the speed dips below 25mbps. 

[s1mon312]

I'll run some more tests as it was only installed this morning - at the moment it seems to be between 10-50mbps on the top floor; but the second floor which isn't so far from the router isn't great either in all honesty.

I get that a single hub will struggle to supply the whole house end-to-end, there will be gaps - but the general quality of the signal strengh in rooms I'd expect to be OK, is a bit dissapointing considering I'm paying extra for the Sky Max Hub.

[jamesn123]

@s1mon312 
The Sky Max hub is nothing special, its only real difference is WiFi 6 & App management. Other than that its pretty much the same as the oldr SR203. Infact some users find the WiFi coverage of the SR203 is better than the Max hub

[Davefc1]

I changed from BT fibre 150 to SKY max 500 late last yeat. I am pleased with the speed in general but I am NOT happy with the signal strength. BT reached all of the house and to the garden summer house where Alexa controls the outdoor lights. I had no signal boosting disks. SKY does not reach the bedroom and its difficult to contect to the SKY multiroom box and no way reaches the garden summerhouse.  I am no techy and would not know how to test or what i can do to help the issue. I cant see any sky product that would help. So i fully appreciate where you are coming from, if you resolve please post?.

[TimmyBGood]

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@Davefc1 wrote:

I cant see any sky product that would help. 

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Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some  Sky booster hardware has leaked onto a certain auction site and elsewhere online, but Sky won't offer support with using these. 

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.

[BelgraveSky]

We have recently "upgraded" from Sky Boost broadband, to Sky Fibre Max, and we are having real issues with the signal dropping and the strength being super poor compared to our old Sky Boost broadband.  We both work from home, and this is making things like Zoom or Teams calls really challenging. 

We have plug in TP Link boosters which we bought ourselves when we had Sky Boost, as we live in an old house. But even with these connected to the new wifi password, the signal strength is still really poor.

You have mentioned hubs or boosters being offered under legacy ts & cs, and also possibly under new Max contracts?  Is there a way that I can evidence this, as when I phoned Sky they were not volunteering anything?  And are these likely to be the same or different to our TP Link boosters do you think?

Many thanks