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Discussion topic: Poor signal in the upstairs of my house

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This message was authored by: Mat+Evans

Poor signal in the upstairs of my house

I have very poor WiFi signal in the upstairs of my house I'm writing to you now I have 2 bottom bars on my phone I should be getting full service in every room of my house
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This message was authored by: TimmyBGood

Re: Poor signal in the upstairs of my house

Posted by a Superuser, not a Sky employee. Find out more

@Mat+Evans wrote:
 I should be getting full service in every room of my house

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these. 


Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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